Selected product work

Redesigning trust, onboarding and everyday banking at scale (1.8 → 4.6 app rating)

Redesigning hearing aid adoption beyond the app

Exploring how AI can reduce financial overwhelm and drive action

Building an international community platform through behavioural and experience design

Designing trust and onboarding in a mobile-only bank (15% → 95% completion)

Designing early intervention experiences for financial stress and vulnerability

Simplifying complex broker, dealer and lender journeys

Embedding accessibility and vulnerability into financial product delivery

Reducing diagnosis time from 12 weeks to 6 days through service redesign

Redesigning loyalty at scale

Early work in interaction design for consumer platforms